Spa Cancellation / Refund Policies


Spa Services and Skin Services


  • All Spa Services and Facial appointment cancellations have to be given by phone. This ensures a time line is kept beyond dispute.   

  • Failure to show for your scheduled service will result in the full-service charge being levied to your credit card on file.

  • We understand that emergencies happen and want to be of service. Although, it is really important to be respectful of our Therapists valuable time, and to ensure that prospective clients are able to schedule in advance. Please note our cancelation policy for all skin are strictly 24hrs in advance. 


  • For Clients with coupons or vouchers will forfeit the full value of their coupon/voucher up to the value of the full fee for their scheduled services.



Workshops and Classes 


  • A NON-REFUNDABLE Payment is required in full at the time of booking. No spots will be
    reserved without full payment – NO EXCEPTIONS

  • Discounts may not be added together and coupons may not be used for multiple visits.

  • Serenity Salt Spa reserves the right to cancel or reschedule any class, workshop or event at any time.

  • An account credit will be given for the full amount of registration as long as it is canceled 48 hours prior to the start of the Workshop/Class/Event

  • No refund whatsoever will be given for any cancellation 48 hours or less prior to the workshop/ class/party/ private event.



Parties & Private Events


  • A 50% deposit is required when booking any Private Event.

  • Additional payment, refund and cancellation information can be located on your Event Contract.