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Spa Rules, Etiquette & Courtesies 

 

Spa Policies

  • ARRIVALS: Clients will need to arrive 10-15 minutes prior to their appointment time.  

  • LATE ARRIVALS: Salt Sessions begin at the top of each hour; rescheduling will be required should you arrive late. Massage and skin care late arrivals will require time adjustments so following appointments will not be delayed.

  • NO SHOWS: Those that do not show up for their appointments will be charged the full cost of their scheduled service. If you are using a gift certificate, the cost of missed appointments will be deducted from the certificate amount. (No exceptions).*

  • DISCOUNTS: Spa specials, discounts, coupons, and more, cannot be combined.

Cancellation / Refund Policy

  • Body and Skin Services24-hour advance notice is REQUIRED when canceling all massage and skin care services. Cancellations after 24-hours of the required notification will endure a 50% charge of the total service(s) costs. No exceptions.  Same-day cancellations will be responsible for 100% of ALL service(s) costs.  At the sole discretion of Spa Management, a spa credit may be issued for the cost of services, less the $ 25.00 open appointment fee, which will be valid for 30-days.*  When using a gift certificate, the cost of canceled appointments will be deducted from the certificate balance. (No exceptions).*

  • Salt Room and Wellness Services:   Same day cancellations will be responsible for the full cost of scheduled services and receive a Spa Credit in the amount of service payment, credits are valid for 30-days from the date of cancellation.*  When using a gift certificate, the cost of canceled appointments will be deducted from the certificate balance. (No exceptions).*

Etiquette

SALT ROOM:

The adult salt room is a "community room", allowing for up to 12 clients per session. We urge clients not to talk during the sessions, but it is not a Spa Policy. Should your session be interrupted by others, please come out of the session and ask a salty staff member, to assist in remedying the situation. As there are NO refunds or reschedules provided.

Clients are not permitted to take any electronic devices into the Salt Rooms whatsoever; such as cellphones, apple watches, etc.  Along with but not limited to purses, shoes, and food.  If caught trying to sneak these items in you will be asked to place them in a secured locker, if refused, you will be asked to leave & forfeit any money paid.  

CHILDREN: Must be supervised at all times while in the spa, which includes, but not limited to; quiet voices, no running, no touching of products, equipment, decor, etc.

Additional Policies

  •  Appointments are required for all services. Walk-ins can be provided with services if we have them available.  

  • While in the Spa, voices must be kept at a low tolerable level, out of respect to other Clients currently in sessions.

  • No outside food or beverages are allowed in the Spa at any time; including but not limited to water bottles, sodas, coffees, etc.  No outside alcohol is allowed in the Spa at any time

  • There is to be NO TOUCHING of any of the salt decorations throughout the spa, including in the salt rooms (such as; salt bricks, boulders, etc.) There is to be NO horseplay while in the salt room(s), such as; laying on the floors and disrupting the floor salt, moving the chairs, touching music devised, etc. Should any of these become a problem you will be asked to leave and forfeit your session cost.

  • Kids Salt Room, there is to be ABSOLUTELY NO TOUCHING of the generator inside the room, no horseplay or roughhousing, and NO throwing of salt, toys, etc.  Should we hear loud noises coming from the salt room, we will interrupt your session to see what is going on, if ANY of the above rules have been broken you will be asked to leave your session and forfeit any monies paid.     

  • Kids Salt Room There is NO changing of diapers of any sort, at times allowed anywhere in the spa, except bathrooms.  Should you be caught changing diapers,  you will be asked to leave with no refunds.


   Workshops, Classes, Parties & Private Events

  • Pre-payment is required when registering for ALL events, classes, workshops, etc, No Exceptions.  Since spa events have limited seating, event payments are NON-REFUNDABLE

  • Gift Certificates, Spa Credits, Specials, Coupons, etc., may not be used for events, classes, parties, workshops, etc.

  • Serenity Salt Spa reserves the right to cancel or reschedule any class, workshop or event at any time.  Serenity Salt Spa will advise attendees of the rescheduled date and time.  At Serenity Salt Spas' discretion, for those that cannot attend the rescheduled event date, a credit will be issued in the amount of the initial payment.  Credits are valid for 30 days following the date issued.

Why are there Cameras in the Spa?

  • As many sessions are public, we felt it our obligation that prevention is better than cure.  Cameras deter bad behavior, and we are of the opinion that cameras are in the best interest of our client’s safety.  All cameras are covered when private, class, and workshop sessions are held and the voice recording is switched off.

PLEASE KNOW THAT THERE ARE ADDITIONAL IN SPA POLICIES, NOT STATED ABOVE.  

Spa policies are to ensure that our staff is given adequate time to find a replacement for your canceled service appointment time and to be compensated for their lost income.