top of page
Serenity-salt-spa-harford-county-md-Photos-by-BKLP-21.jpg

Spa Policies & Etiquette

A Wellness Experience Like No Other

Spa Rules, Etiquette & Courtesies 

 

Spa Policies

  • SCHEDULING:  A major credit card is required to secure all appointments. Scheduled treatment times are reserved for you. We are happy to accommodate any appointment changes or cancellations prior to 24 hours in advance of your reservation at no charge.  Appointments are required for all services. Walk-ins can be provided with services if we have them available.

  • Body Sculpting and Micro-Channeling services require a $50 non-refundable deposit to secure your appointment.  Once you attend your appointment, your $50 deposit will be deducted from your service balance.

  • ARRIVALS:  Clients are encouraged to arrive 10-15 minutes prior to their appointment time to ensure they receive the full experience of their scheduled service.

  • LATE ARRIVALS:  If you are late to your appointment, you are welcome to receive whatever time is left in your appointment. Due to our tightly booked schedule, we are generally unable to extend your session beyond your original appointment time. Regardless of the length of the service actually given, you will be responsible for payment of the full service you scheduled. *Salt therapy sessions excluded

  • *Salt Sessions begin at the top of each hour and once the session has begun, late arrivals will not be permitted to enter.  Salt Room late arrivals are considered "No Shows" and will be responsible for the $25 per person session cost.  Salt session late arrivals, at the sole discretion of Spa Management, "may" have the option for a same-day rescheduling if space allows.  

  • NO SHOWS: Those that do not show up for their appointments will be charged the full cost of their scheduled service(s).  If you are using a gift certificate to secure services, the cost of missed appointment(s) will be deducted from the certificate amount. (No exceptions).* any remaining balance will be charged to the credit card on file.

  • DISCOUNTS: For no reason can spa specials, discounts, coupons, loyalty rewards or similar be combined during any transaction, including services being purchased with Gift Card/Gift Certificate. (Example:  A pre-purchased gift certificate cannot be used for discounted services, such as $15 1st time salt therapy sessions.

  • Spa-Issued Credits:  Unless otherwise noted, all spa-issued credits expire 30-days from the date issued. No Exceptions

Gift certificates and Gift Cards

 

  • We offer gift cards and gift certificates.  The value of the gift certificates expires five years from the date of purchase.

  • The price of the services purchased on Gift Certificates are locked for one year.  After (1) year, cost differences must be paid at the time of scheduling.

  • Gift Cards/Certificates are for SPA SERVICES ONLY and have NO Cash Value.  Certificates are not valid on retail purchases, events, parties, workshops and/or classes. 

  • Must be present to redeem. Cannot be replaced if lost or stolen. No refunds.

Cancellation / Rescheduling Policy

 

Body and Skin Services:

  • 24-hour advance notice is REQUIRED when canceling all body sculpting, massage, and skin care services.  Cancellations made after the required 24 hours will endure a 50% charge of the total service(s) costs. No exceptions.

  • Same-day cancellations will be responsible for 100% of ALL scheduled service(s) costs. 

  • Same-day reschedules will incur a $25 rescheduling/open appointment fee, along with full payment for your scheduled service(s).

  • When using a gift certificate for services, the full cost of canceled appointments will be removed/deducted from the certificate balance. (No exceptions). Same-day reschedules will incur a $25 open appointment fee.

​Salt Room

  • 24-hour advance notice is REQUIRED when canceling all adult and kids salt therapy sessions. Cancellations made after the required 24 hours will be able to reschedule within 7 days from the date of cancellation as there are No Refunds.

  • Same-day cancellations will be charged 100% of all scheduled salt therapy sessions, with no rescheduling option

  • 1st-time salt sessions will become null and void and you will be responsible for the original cost difference at the time of rescheduling.

  • If using a gift certificate, the service or cost of service will be removed/deducted from the balance. 

 

Wellness Services:   

  •  24-hour advance notice is REQUIRED when canceling all wellness appointments.

  • Cancellations made after the required 24 hours will be able to reschedule within 7 days from the date of cancellation and incur a $25 open appointment fee.

  • Same-day cancellations will be charged 100% of scheduled service(s), with no rescheduling option.

  • If using a gift certificate, the service or cost of service will be removed/deducted from the balance.

Spa policies are to ensure that our staff is given adequate time to find a replacement for your canceled service appointment time and to be compensated for their lost income. 

Spa Etiquette

SPA LOBBY AREAS

  • While in the Spa, voices must be kept at a low tolerable level, out of respect to other Clients currently in sessions.

  • No outside food or beverages are allowed in the Spa at any time; including but not limited to water bottles, sodas, coffees, etc.  No outside alcohol is allowed in the Spa at any time

  • There is to be NO TOUCHING of any of the salt decorations throughout the spa, including in the salt rooms (such as; salt bricks, boulders, etc.)

 

SALT ROOM:

  • The adult salt room is a "community room", and holds up to 12 clients per session.   Sessions are a time for relaxing, meditating, and napping, that's way we have a strict "no-talking" policy during each session. Should your session be interrupted by others, please come out of the session and ask a salty staff member, to assist in remedying the situation. As there are NO refunds or reschedules provided.

  • Please refrain from wearing perfume, cologne, or heavy scented lotions when coming in for salt therapy

  • Clients are '; permitted to take any electronic devices into the Salt Rooms whatsoever; such as cellphones, apple watches, etc.  Along with but not limited to purses, shoes, and food.  If caught trying to sneak these items in you will be asked to place them in a secured locker, if refused, you will be asked to leave & forfeit any money paid.  

  • Kids Salt Room, there is to be ABSOLUTELY NO TOUCHING of the generator inside the room, no horseplay or roughhousing, and NO throwing of salt, toys, etc.  Should we hear loud noises coming from the salt room, we will interrupt your session to see what is going on, if ANY of the above rules have been broken you will be asked to leave your session and forfeit any monies paid.     

 

CHILDREN: 

  • Must be supervised at all times while in the spa, which includes, but not limited to; quiet voices, no running,

  • No touching of products, equipment, décor, etc.  Should unacceptable behavior be observed, you will be asked to leave your scheduled service and forfeit all monies paid.

  • There is NO changing of diapers of any sort, at times allowed anywhere in the spa, except bathrooms.  Should you be caught changing diapers,  you will be asked to leave with no refunds.

 

Workshops, Classes, Parties & Private Events

  • All events, classes, and workshops require pre-payment.  No Exceptions.

  • No refunds on workshops, classes, and events, due to limited space.

  • Gift Certificates, Spa Credits, Specials, Coupons, etc., may not be used for events of any type.

  • Serenity Salt Spa reserves the right to cancel or reschedule any class, workshop or event at any time.  Credits will be issued for spa and host cancelled and/or rescheduled event. Credits are valid for 30 days following the date issued.

  • Private Parties and Group Events Damages:  Any damages made to the Spa by party-attending guests, the cost of repair, replacing, and/or cleaning, will be the full responsibility of the hosting client.  Items include, by not limited to furniture, rugs, decorations, equipment, products, and all items in connection with the salt room(s).

Why are there Cameras in the Spa?

  • As many sessions are public, we felt it our obligation that prevention is better than cure.  Cameras deter bad behavior, and we are of the opinion that cameras are in the best interest of our client’s safety.  All cameras are covered when private, class, and workshop sessions are held and the voice recording is switched off.

 

Return/Refund Policies

 

Serenity Salt Spa has a limited return-refund policy.

  • *All purchases made at Serenity Salt Spa are non-returnable/non-refundable/non-exchangeable after 15 days of purchase.

  • The following products are not eligible for return and/or refund.  Jewelry, Personal and Skin Care Products, any Opened Product

  • In order to be eligible for a refund, you must return the product within 14 calendar days of your purchase.  The product must be in the same condition that you received it, undamaged and unopened.

  • Refunds will be processed to your original form of payment.

Serenity Salt Spa is committed to providing reasonable accommodations to its clients to ensure that people with disabilities enjoy equal access to all services provided.  Serenity Salt Spa will process requests for reasonable accommodations and will provide reasonable accommodations where appropriate in an efficient manner.

 

Service Animals

Service Animals may be accepted under certain circumstances, please call ahead for accommodation under MD Law, emotional support animals are not considered service animals.

PLEASE KNOW THAT THERE ARE ADDITIONAL IN SPA POLICIES, NOT STATED ABOVE.  

bottom of page